Refund policy

Returns & Refund Policy

We want you to love your BlindBox collectibles. If there is ever an issue with your order, we will work with you to find the best solution. Please read our policy carefully before purchasing.

Eligibility for Returns

We only accept returns for items that are damaged, defective, or incorrect.

Please note: Damage to the outer blind box or packaging is not considered a defect. Minor dents, creases, or wear may occur during transit and do not affect the sealed contents. These do not qualify for a refund, replacement, or return.

We do not offer refunds or exchanges for change of mind.

  • You must notify us within 7 days of receiving your order.
  • The item must be unused and in its original packaging.

How to Start a Return

Email us at info@blindbox.co.nz before sending anything back. Once your request is reviewed, we will provide next steps and, if applicable, a return shipping label. Items sent back without prior approval will not be accepted.

Damages & Issues

Please inspect your order as soon as it arrives. If your item is defective, damaged, or you received the wrong product, contact us immediately with photos of:

  • The issue
  • The packaging
  • The shipping label

This helps us verify the claim and work with our supplier or courier if needed.

Packaging Disclosure (Important)

Many collectible blind boxes use sealed inner packaging to protect the figure inside. Because of this, minor wear to the outer box can occur during transit. This does not affect the sealed contents.

Outer box damage does not qualify for a refund, replacement, or return.

Exceptions / Non-returnable Items

We cannot accept returns for:

  • Change of mind
  • Sale items
  • Gift cards

Refunds

Refunds are not issued immediately. We first review and verify the issue with our supplier or shipping partner. Depending on the situation, the outcome may be a replacement, store credit, or refund.

If a refund is approved, it will be processed to your original payment method within 10 business days. Processing times may vary depending on your bank.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@blindbox.co.nz.